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The refund. Nobody likes to give these. And some of the requests are downright ridiculous, like, "It was a mistake. I tour to malaysia mean to purchase it." What, you tripped over the "buy now" button? Oh yes, I've gotten these, and plenty others that were just crazy. Do yourself a favor. Don't fight broadband service providers Issue the refund and an apology. Not only that, send them a free gift as a token of mobile broadband uk forgiveness. The customer Broadband Tv think you're from another planet. But guess what? If Telekom Malaysia Bhd ever need something that you happen to be Wireless Adsl Modem Router you'll be the first person that they think of.
Customer service complaints. This is another big one. You know what I'm talking about. The customer who emails you with a problem and you didn't get streamyx toll free to them with an answer within five minutes so they send you another email saying something like, "Didn't you get my email? I need HELP!" Sometimes you just have to chuckle at these. All you do is simply write back to the person, when YOUR schedule permits it and tell the person, "I'm sorry I didn't get back to you sooner but I was taking care of another customer who had written me previously. I am sure that you would also want to be attended to as quickly as possible. But I am sorry for the delay." If the customer still pursues the issue, apologize again and ask if they'd like a refund on their purchase. Eventually, they will see that they are being unreasonable. If not, they'll ask for their refund and you'll be rid of a very annoying an unreasonable customer, all the while doing everything you could to please them.
The point is, whatever the customer's Tmmail is, they're right. Even if they're wrong, they're right. And the reason is because in their eyes, they ARE right. And nothing you can say or do is going to change that one little bit. If you remember this much, you'll be a lot better off.
To YOUR Success,
Steven Wagenheim
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